Terms And Refund Policy

Refused Shipments and Refunds
Products must be returned to us before a refund can be processed. Refunds will be issued once the paddle arrives and we assure it is in brand new unused condition. The refund amount is minus the outgoing and return shipping costs. Merchandise must be returned or exchanged within 30 days of receipt.

Contact Us About Your Order
Confirmation emails help our operations run efficiently. If you'd like to reach someone personally about your order please email us phil@gravescc.com

Product Availability
From time to time our
inventory fluctuates. Items that are In Stock & Ready to Ship are noted on our product pages. If your items are not in stock we can build your items and ship as soon as they become available. All lead times on made-to-order and out-of-stock items are approximate, please note that this may take 4-6 weeks to deliver. Our paddles can be in various stages of sculpting and may not take as much time as previously noted, If you need a specific delivery time we’ll do our best to accommodate your request.

Warranty
Our paddles are covered by a one year warranty from the date of purchase, under normal conditions and use. Normal use of paddles does not include accidents, negligence misuse, abuse, normal wear and tear, failure to properly care for your wood paddle, or damage due to environmental or natural elements.

All Graves Canoe Paddles are handcrafted with selected wood grains that makes each paddle unique and one of a kind. We take great pride in our craftsmanship to ensure each paddle is beautifully sculpted, and designed to be durable as well as light weight. We do our best to select the highest quality straight grain lumber, however there will always be differences in color and grain. Due to the nature of our handcrafted work, there may be minor variances from the product that you have seen, specified, displayed or featured on the website (we cannot guarantee that the color of your viewing device will be accurate).